Policies
GRAU JEWELLERY DESIGN AND METALSMITHING (“GRAU”) IS AN ONTARIO REGISTERED COMPANY.
Policies are subject to change without notice.
Sales
Shipping and Billing addresses must be the same for order processing.
Payments
Accepted payments are Paypal, American Express, Visa & Mastercard.
Prices
Prices are listed in CANADIAN $ (CAD).
Prices are subject to change without notice.
Prices DISPLAYED ARE EXCLUSIVE OF SALES TAX, IMPORT TAXES AND DUTIES.
Duties & Taxes
Canadian orders are subject to provincial and/OR federal taxes.
Customers are responsible for payment of duties, fees and import taxes on International and US orders upon delivery, WHEN APPLICABLE. ALL OF WHICH YOU AGREE ON UPON ORDERING.
GRAU is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Special Request ProGram
All Special Request program products are final sale.
Once an order has been confirmed, it is processed automatically and cannot be modified or canceled.
Special Request Program shipping rates are subject to change and are not fixed.
Order Editing or Cancellation
An order cannot be edited or canceled after fulfillment. If you need to change or cancel an order before fulfillment, please contact us here immediately. Please note that we cannot guarantee any changes to your order. Special Request items are final SALE.
Returns
Canada
All items must be returned in their original packaging, clean, unworn and in Sellable conditions. If an item does not meet this criteria, THE RETURN WILL NOT BE PROCESSED.
You have 14 business days after receiving your package to request a return here.
A $15 CAD fee will be applied to all returns.
Please note that refunds may take up to 10 business days to be processed once the returned merchandise has reached our warehouse and has been inspected. If approved, you will be refunded on your original payment method.
Shipping Rates are non-refundable.
All Special Request Program items are final sale.
Returns and processing times may be delayed due to higher than usual volumes, peak times and due to the current COVID-19 challenges.
USA/ International
ALL US AND INTERNATIONAL SALES ARE FINAL. NO EXCEPTIONS.
GRAU reserves the right to change this Return Policy at any time.
Defective or Incorrect Items
If the item you receive is defective or incorrect, please CONTACT us here immediately after receiving your SHIPMENT. PROOF AND Pictures must be provided.
Special REQUEST progam ITEMS are final SALE.
Lost Packages
GRAU is not responsible for any stolen OR lost packages that have been DELIVERED AND SIGNED FOR. Customers will absorb the costs of stolen OR lost parcels.
Shipping
To protect our customers, GRAU is unable to change or intercept the shipping address of a package to alter its delivery, and we will only ship to the address provided at checkout.
We are unable to combine shipping on multiple orders.
Please allow 10 to 14 business days for orders to be processed, fulfilled and shipped. SPECIAL REQUEST PROJECTS MAY TAKE LONGER.
Processing times may be delayed due to higher than usual volumes, peak times and due to the current COVID-19 challenges.
Delivery
If you are absent upon all delivery attempts, your package will be returned to us at YOUR expense.
For US and international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes BUT NOT LIMITED TO TRANSPORT costs and any duty and tax the package may have incurred; this amount will be deducted from the total of YOUR REFUND.
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here.
Terms and Policy
These Terms and Conditions of Use govern all use of the Site and of the Site's offered services. Access to and use of our Site and its services implies the express and unreserved acceptance of these Terms and Conditions. Customers therefore confirm that they have read and understood ALL Terms and Conditions of Use before accessing the Site and/or using the services, and they undertake to comply with them. These terms and conditions are governed by and construed in accordance with the laws of ontario, canada.
GRAU reserves the right to refuse Service and/or prohibit or terminate access to Services in whole or in part, for any reason, at any time in its sole discretion, with or without notice.
Last updated: 11.12.22